FisioRest

reported my defective FisioRest on September 10 and provided video evidence. Artuvate acknowledged the defect, but for almost three weeks I received vague updates saying they were still waiting for their warehouse or internal team. No replacement timeline was provided. They eventually offered a full refund but told me I had to pay return shipping, even though their published policy stated that customers are not responsible for return shipping for defective items. When I pointed this out, they acknowledged that their written policy did not match the process applied to my case but still refused to cover shipping. After weeks of back-and-forth, I opened a dispute with my credit-card issuer. Artuvate then issued the full $89 refund. I got my money back, but a defective-product claim should not require weeks of follow-ups and involvement from a credit-card company. I would not purchase from Artuvate again.

Not worth the money! I tried to cancel the order before it ever shipped and was told that I would have to wait and pay for it to be shipped back and then be charged a $15 restocking fee and then 20% of the purchase price would be reduced from my refund. It's cheaply made and surprise, surprise it showed up in a Temu shipping bag! Their customer service agents are actually just AI bots so it was hard to even discuss what my issues were.

Upon receiving the product, it did not work as advertised. When I contacted the merchant to initiate the return under their causing me discomfort policy, they refused to honor their guarantee. Instead, they disclosed mandatory hidden costs, including a 20% restocking/repackaging fee and forcing me to cover the return shipping costs myself.