I’ve received my order, and unfortunately, most of the products have arrived damaged and leaking. The packaging was clearly not sufficient to protect the products during delivery, and parts of my order were literally wet and soggy when I opened the package.
I paid £105 for this order, so I’m extremely disappointed with the condition it has arrived in. This was my first time ordering from BASED, and unfortunately, this experience has left a really bad impression. I waited a long time for my order to arrive, only to receive products in a condition that I’m not happy with.
I would like to request a full refund of £105 due to the condition in which my order was delivered.
E
Esmanur · September 27, 2026
i like how the based is it’s so good helps my hair so much but i paid 66 dollars for express shipping becusse it was labeled as 1-4 buisness days it arrived 2.5 weeks later and i didn’t have any products to use for a event i had