Flip Straw Cap

Cap-less bottle

A gift bottle I received in original unopened box was missing a cap. I had no idea that it was a discontinued product and therefore the cap items (except holder) did not fit. Upon learning this when I contacted customer service, I was disappointed with the attitude and lack of options except for a curt brusque response with directions to return items for a refund! I hoped for a better solution under the circumstances and was dissatisfied with the experience and way I was treated as a prospective customer and sister of a loyal customer of S’Well who gifted it to me unaware of missing cap!

Bad product bad marketing

The number of marketing emails I’ve received since purchasing a few item, all asking me to buy MORE overpriced items, is horrifying. And now I’m receiving messages to review. So my review is: don’t buy from this company if you don’t want to be spammed with emails because they must have such poor marketing and such a poor product that the only way to stay in business is harass people. Yeti and Stanley have decent product and less harassment. Or buy things in a store. Oof, never again will I purchase from Swell.

This is perfect, the fact the straw is removable makes it better- it's not needed for function.