Down Alternative Pillow

Huge fan of the down alternative, you won't regret it!

This pillow is plush, flexible, comfy and supportive. pro tip: go for the king size, even if you have a smaller bed. This pillow is huggable, plump-able, and oh so squishable.

Zero stars

ZERO STARS IF THAT WERE AN OPTION I would give Brooklinen zero stars if that were an option. I honestly cannot believe how terrible the quality has become. These sheets are absolutely horrible. The best way I can describe the fabric is stiff paper. They are rigid, rough, scratchy and incredibly uncomfortable. There is nothing soft, luxurious or premium about them. If I had touched these sheets in a store before purchasing them, I would never have bought them. What makes this even more disappointing is that Brooklinen is not an inexpensive brand. They charge premium prices and have built their reputation around quality and comfort. What I received does not remotely live up to that reputation. The customer service experience has been just as bad. The department seems completely disorganized. Communication is inconsistent, getting a straightforward answer is unnecessarily difficult, and it feels as though one person has no idea what another person has already told you. Trying to resolve a problem should not be this frustrating. I actually started wondering what happened to this company because this simply does not feel like the Brooklinen I remember. I learned that Brooklinen has gone through significant corporate changes over the years, including major outside investment and private-equity involvement. I obviously cannot say whether those changes have anything to do with the decline I experienced, but I can say that the quality and customer experience I received are nowhere near what I associate with the Brooklinen name. I don’t mind paying more for exceptional bedding. I absolutely object to paying premium prices for sheets that feel like stiff paper and then dealing with a disorganized customer service department when there is a problem. Brooklinen has lost me as a customer.

I thought this pillow would be on the flatter side, but it is actually completely 100% flat when you lay your head on it. There is no support of any kind. This pillow has surprisingly no fluff. Believe me, I love a flat pillow, but this is more like a pillow case once you lay on it. Just for perspective, I am a small woman with a small head. If you have a larger head, you should consider getting a different pillow.