Tabi Flats

The shoes are cute and comfortable. My problem begins with me getting a size 41 as a US size 10 since the highly recommended sizing down. The sizes run normal to me, so i requested to get an exchange for a 42, my normal size. The email me back saying the shipping fee is $30 and the customs fee is $30, both costs I would be responsible for. I read their exchange policy before buying, and none of this was explicitly stated. This seems very disingenuous and misleading. I see why they arent doing business in the US anymore. Although these are cute shoes, definitely buy from somewhere else. If you end up not liking the shoes or need to exchange your order for a different size, you will gave to pay a ridiculous amount of money. The shoes themselves are probably only worth $10-15.

Size runs way too small (easily one or two sizes) opposite to what they advertise. Returns are basically impossible unless you want to pay $30 shipping and $30 of some kind of fee, so to return a $90 shoe (which is definitely NOT worth that price for a plastic ballet flat) you have to pay $60. Instead of returns they offer you more and more discounts to keep ordering new pair untill you get a right size. Customer service is reponsive which was the only positive thing, but they tried to convince me fault is mine since my size is 42(?!) so I should go with size smaller -41 (to fit their narrative of sizes running big). Delivery takes forever (2-3 weeks of waiting I’d say). Now I ended up with $150 invested into this and 3 pairs of shoes I’m not gonna wear, since even the size 41 is fitting weird- you’d be better off going to the store, trying shoes on first and getting some other tabis there because their sizing is definitely off. Attached is picture of their size 41 to a regular 40.

Super cute, got lots of compliments - stay on my feet well (which surprised me) - not the greatest quality and smelled heavily of a mix of plastic and gasoline when I first unpacked them, but that dissipated quickly