Lovely but missing the key

My first time ordering caviar online, and the quality was outstanding. I purchased a combination package with two types of caviar, a wagyu steak, truffle salt, and truffle oil then added the gift set with the spoons however I didn't receive the can key to open the caviar. I submitted a request to have the key sent to me but never heard back. I made do with a regular bottle opening, but it would be nice to have the key for future use. The wagyu was truly amazing as is the truffle salt. Highly recommend it all.