Replacement Lids

Extremely Disappointing Customer Service

I am extremely disappointed with my experience with Owala’s customer service. I initially received a defective bottle and had to go through the warranty process to get a replacement lid. Unfortunately, the replacement lid also had issues and continued to leak. After already dealing with multiple problems with the same purchase, I reached out again hoping the company would make things right. Instead, my warranty claim was denied. It is incredibly frustrating to purchase a product, receive it defective, and then have to repeatedly contact customer service over issues that should have been resolved the first time. I genuinely wanted to love this brand, but the lack of accountability and support has made this an unnecessarily exhausting experience. Customers should not have to jump through hoops to receive a properly functioning product, especially when the issues were present from the beginning. For a brand with such a strong reputation and following, I expected much better customer service and quality control. Unfortunately, this experience has left me questioning whether I would purchase from Owala again.

The best!

When my gaskets start to breakdown I have absolutely no worries. It’s an opportunity to switch up my color scheme. I love it. However, I have been eyeing some new containers too.

Perfect!!

Was originally going to purchase a knockoff lid for my 24 oz sipper. So happy I changed my mind and purchased directly from Owala! The fit is perfect and so is the color.l!