so I get it sometimes mistakes happen and there is one that I possibly made one and I accidentally might have picked the wrong fragrance but I'm pretty sure that I wanted a specific one but end up getting in the wrong one. I try to request for exchange for the right fragrance note that I haven't opened anything much less even sprayed the product. however, they said that they weren't responsible for any exchanges due to miskeyed entries from the user. normally I will take the L and figure out what to do with this product maybe give it as a gift or what have you. but I was a repeated shopper for Divain products. and you would think a regular customer would hold some type of weight. apparently it didn't and I'm left with a fragrance that I don't even want. with that said they're fragrances are really great I can't deny that but the only reason I'm giving a one-star is the worst customer service ever encountered. other websites would honor this.