I am extremely disappointed with my experience with Rumí. I placed an order that was never delivered, and instead of helping resolve the issue, the company refused to issue a refund, claiming their refund policy only covers product-related problems, not delivery issues. How can a customer be expected to pay for something they never received? To make matters worse, my subscription remained active despite my complaint, with another payment approaching. I find this level of customer service unacceptable. A company should take responsibility for ensuring customers receive the products they pay for or provide a reasonable resolution when something goes wrong. I would strongly caution others before ordering from Rumí, especially when it comes to their delivery issues, refund policy, and subscription practices. Very frustrating experience. I would not recommend this company.

The brush is a very useful addition to my brush collection. Not sure I would purchase again though ax there are more cost effective options on the market.

This brush is great. Very full and tapered. Made applying the product easy.