Important: Key Code Required When placing your order, please enter the complete key code in the Order Notes. The code can be found on either the steering lock at the front of the bike or the battery lock.
Please note that there are two key versions, and they are not interchangeable:
Old Version: The code begins with K followed directly b
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The replacement process was quick and easy!
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Carrie · September 22, 2026
We found out they can replace lost keys. We ordered and received the wrong pair however, when the error was found the were quick and kind in replacing the right key. Their customer service is excellent and I will be a loyal Mac fox buyer as long as they keep making e-bikes
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Kimberly · March 3, 2026
Quick shipping and fast delivery 5 stars they helped me so much when i lost my ebike key and needed a replacement