I placed an order, but unfortunately it wasn’t processed correctly and became stuck in the system. I contacted customer services, and Sam promptly assisted me with my request.
As a considerable amount of time had passed, I also requested a refund for the shipping costs. However, 12 days later, my refund request is still awaiting the co-founder’s approval and has not been signed off. I followed up with the team again yesterday but have still not received a response.
While Sam was helpful initially, the lack of progress and communication regarding the refund has been disappointing. I hope this can be resolved soon.
S
Sunita · August 12, 2026
huge misspelled logo. no response from ethetic customer service.
Brent · 2 days ago
Ordine arrivato danneggiato e in ritardo di un mese