Genius Pack Luggage Models

Tremendously disappointed that i participated in Genius Pack BOGO Labor Day Special and never received my 2nd item. When i reached out to Genius Pack and the carrier, UPS, both entities stated both packages had been delivered. Even in providing the photo that UPS provided shows only one box to accommodate one 2 bundle piece luggage, Genius Pack still denied my claim solely based on the feedback they received from UPS. Therefore i am unable to support and provide Genius Pack with a more positive review. Of even a greater concern it I was a repeat customer but based upon this experience i will not recommend nor will i make future purchase. If i could rate below “1” i would deem this engagement was definitely subpar. Very unfortunate.

Great luggage/ terrible service

I have several pieces of Genius Pack luggage, both carry on and checked pieces. They have held up over the years very nicely. They hold up well even with the airlines sometimes mishandling luggage. My issue is with customer service. After I checked out, I was prompted with the packing cubes. Eagerly I reacted and they were added to my order. When I saw the price , which was more than they were advertised for,I tried to cancel that part of my order. The website would not allow me to. I contacted C/S and have not had a response back. Unfortunately the return policy is 14 days and time has elapsed. Besides quality, the number 1 reason I shop with a retailer is customer service, and they have failed.

Mistakes all around

2 orders. First, ordered 4 with BOGO. Message received that ordered was canceled. Reordered. Ended up getting 8. No response when emailing Genius Pack. Second order. Ordered 2 with BOGO. Wrong color on one. No response from Genius Pack.