The system for readers whose TBR is completely out of control.
You add hundreds of books to your TBR. You screenshot recommendations you swear you'll read. You start books… then DNF them and forget which ones. Your library books are overdue. Again. And somehow everyone else finishes new releases before you even realize they exist. You don
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The customer service was amazing and kind when I messaged asking all kinds of questions that were way out of the prevue of the sheets :) But the time was taken to understand and answer my questions.